Do I need an account to shop on DUKU?
Yes, creating an account helps track orders, manage returns, and receive personalized offers.
How do I create a DUKU account?
Click “Sign Up” on our website, provide your email and confirm via email link
How can I reset my password?
Use the “Forgot Password” link on the login page. Enter your registered email to receive a reset link.
Can I delete my account?
Yes, contact care@duku.co.in to request account deletion. Once deleted, all order history, rewards, and preferences will be removed.
Can I link multiple addresses to my account?
Yes, you can add, edit, and manage multiple shipping addresses for convenience during checkout.
How will I know my order is confirmed?
You receive an order confirmation via email or SMS once we acknowledge your order and generate an invoice.
Can I cancel my order?
Yes, before dispatch or within 12 hours of placing the order whichever is earlier. After dispatch, cancellations aren’t possible, but returns/exchanges are allowed.
Do I receive a tracking link?
Yes, once dispatched, a tracking link is sent via email or SMS to monitor shipment progress.
What if an order item is out of stock?
We notify you, and you may choose to wait, replace the item, or request a refund/store credit.
Are orders shipped internationally?
Not currently. We only deliver within India during the initial launch phase.
What payment methods are accepted?
Credit/debit cards, net banking, and eWallets like PhonePe and Google Pay.
Is my payment information secure?
Yes, all transactions use SSL encryption and trusted gateways like RazorPay.
Can I pay via Cash-on-Delivery (COD)?
Yes, COD is available, but an additional handling fee may apply.
Can payment fail during checkout?
Yes, due to network issues or gateway errors. Retry or contact support if payment is deducted but order not confirmed.
Is it safe to store card details on DUKU?
Duku does not store card details. Payments are processed securely via authorized payment gateways only.
How can I avail offers on DUKU?
Apply valid voucher codes at checkout. Offers are automatically applied if conditions are met.
Can I combine multiple offers?
No, discounts, sales, and vouchers cannot be combined. Only one promotion applies per order.
Are all products eligible for offers?
No, some brands and sale/clearance items are excluded from discounts.
Can offers be applied retroactively?
No, discounts cannot be added after the order is completed.
Can I transfer a voucher to someone else?
No, all vouchers and discount codes are non-transferable.
Still looking for answers? Browse more FAQs or reach out to our support team—we’re always here to help you.
or
Write to us: care@duku.co.in