INTRODUCTION

We truly appreciate the trust you place in us and understand how crucial secure transactions and privacy are. This Privacy Policy outlines how Duku and its affiliates (referred to as “Duku, we, our, us”) handle your personal data on our website, https://www.Duku.co.in. While you can explore some areas of the Platform without registering, please be aware that we only provide products and services within India, and your personal data will mainly be stored and processed in India. By using this Platform, sharing your information, or accessing any products or services, you agree to comply with the terms of this Privacy Policy, the Terms of Use, and any relevant service or product terms, as well as the laws of India, including those related to data protection and privacy. If you disagree, we kindly ask you not to use or access our Platform.

COLLECTION

When you use our Platform or interact with us, we collect personal data related to your identity and demographics. This includes information you provide during sign-up or while using our services, such as your name, date of birth, address, phone number, email, and any other details necessary for identity verification. With your permission, we may also gather sensitive personal data, including your bank account or payment card information, as well as biometric data like your facial features, to enhance certain features available on our Platform. Additionally, we may collect information about your shopping behaviour, preferences, call records, device location, voice data, browsing history, and any other details you share with us. Our primary goal is to create a safe, efficient, and personalized experience for you. This allows us to offer services and features that align with your needs and to customize our Platform for a smoother experience. You can browse the Platform without disclosing your identity or personal data, but once you share your information, you are identifiable to us. We indicate which fields are required and which are optional, and you can choose not to provide certain information by not using specific services or features.

We may monitor your purchasing habits, preferences, and any other details you choose to share on our Platform. This information helps us conduct research on our users’ demographics, interests, and behaviors, allowing us to better understand and serve you. The data we collect is compiled and analyzed in an aggregated manner. It may include the URL you visited before arriving here, the URL you visit next, your browser information, and your IP address. If you join our loyalty program or participate in a third-party loyalty program we offer, we will gather and store personal details such as your name, contact number, email, address, date of birth, gender, zip code, lifestyle information, and demographic and work details that you provide or that are collected by our third-party partners. We will also track your transactions on our Platform and those of our partners. When a third-party partner collects your personal data directly, their privacy policies will apply. We are not responsible for their privacy practices or policies, so we encourage you to review them before sharing any information. If you create an account or make a transaction with us, we may ask for additional details like your billing address and payment information to facilitate services, process transactions, or issue refunds for canceled transactions.

If you decide to share messages on our message boards, personalized messages, images, photos, gift card messages, chat rooms, or any other messaging areas, or if you leave feedback or product reviews, we will gather the information you provide. Additionally, we may utilize the images you share. Keep in mind that any messages you post will be public and accessible to others, so please be careful when sharing personal details, photos, and reviews. We keep this information as needed to address disputes, offer customer support, conduct internal research, and troubleshoot issues as allowed by law. If you send us personal messages, like emails or letters, or if others contact us about your activities on the Platform, we may compile that information into a file specific to you. While you can explore some parts of our Platform without registering, certain actions (like placing an order or accessing our online content or services) require you to sign up. We may use your contact details to send you offers based on your past orders, preferences, and interests. If you receive any communication from someone claiming to be from Duku asking for sensitive information like your debit/credit card PIN or banking passwords, please do not share that information. Neither Duku nor our logistics partners will ever ask for such details. If you have already shared this information, please report it to the appropriate law enforcement agency right away.

USE

We collect personal data to provide the services you ask for. If we use your data for marketing, we will allow you to opt-out. Your personal data is essential for helping sellers and business partners manage and fulfill orders, enhance customer experiences, resolve disputes, troubleshoot issues, ensure a safe service, collect payments, measure interest in our products and services, and keep you updated on offers and new products. We also tailor your experience, protect against errors and fraud, enforce our terms, and conduct marketing research and surveys as described when we gather your information. We will request your permission to access your text messages, instant messages, contacts, camera, photo gallery, location, and device information to (i) send you commercial messages about your orders or other products and services and (ii) improve your experience on our platform. If you choose not to provide this permission, your access to certain products and services may be impacted. To enhance our offerings, we analyze demographic and profile data about user activity on our platform. We use your IP address to troubleshoot server problems and manage our platform, as well as to identify you and gather broad demographic insights. From time to time, we may invite you to complete surveys from us or a third-party market research firm. The survey might include gathering voice data or video recordings. Joining these surveys is completely voluntary. We utilize this information to customize your experience on our Platform, offering you content that aligns with your interests and showcasing material based on your preferences.

COOKIES

We utilize data collection tools like “cookies” on specific pages of our Platform to help us analyze website traffic, assess the effectiveness of our promotions, and enhance trust and safety. “Cookies” are tiny files stored on your hard drive that aid us in delivering our services. They do not include any personal information. Some features are exclusively accessible through the use of a “cookie.” Additionally, cookies help reduce the frequency with which you need to enter your password during a session. They can also provide tailored information based on your interests. Most cookies are “session cookies,” which means they are automatically removed from your hard drive once your session ends. You can choose to decline or delete our cookies if your browser allows it, but this may limit your access to certain features and require you to enter your password more often. You might also come across “cookies” or similar tools from third parties on some pages of the Platform, which we do not control. We partner with third-party services like Google Analytics for marketing and analytical purposes.

LINKS TO OTHER SITES

Our platform connects to various other websites that might gather personal information about you. Duku cannot be held accountable for the privacy policies or the content found on those external sites.

SECURITY PRECAUTIONS

We take your personal data seriously and implement reasonable security measures to safeguard it from unauthorized access, loss, or misuse. Our practices align with the international standards set by ISO/IEC 27001:2013, which is recognized as a top-tier information security standard. When you access your account, we provide a secure server for your convenience. However, please be aware that the transmission of information can never be completely secure due to factors beyond our control. We continuously update our security systems to protect your data from hacking and viruses. By using our Platform, you acknowledge the inherent risks associated with data transmission over the internet, and it’s important to keep your login and password information secure.

ADVERTISEMENTS

To provide you with personalized advertisements, we track your search history and search engine statistics. This data collection is designed to enhance your experience without interrupting your browsing, unlike some other apps. Personalized ads can guide you to the products you’re interested in.

USE OF CHILDREN INFORMATION

Access to our Platform is restricted to individuals who are capable of entering into a legally binding agreement as per the Indian Contract Act, 1872. We do not intentionally seek or gather personal information from anyone under 18 years of age. If you have provided us with personal data of minors, you confirm that you have the necessary authority to do so and allow us to handle that information in line with this Privacy Policy.

DATA DELETION & RETENTION

You can delete your account by reaching out to us. Please be aware that this will erase all information associated with your account. If you need help with this process, feel free to reach out to us using the contact details provided below. Keep in mind that once your account is deleted, you will lose access to your order history, preferences, any pending orders, exchanges, returns, refunds, coupons, and loyalty program benefits. If there are any unresolved issues, claims, or pending shipments, we may delay or refuse your account deletion. Remember, account deletion is final and follows the terms outlined in our Privacy Policy, Terms of Use, and applicable laws. After deletion, you will need to register as a new user to access the Platform again. We keep your personal data only as long as necessary for its intended purpose or as required by law. However, we may retain some information to prevent fraud, defend against legal claims, or for other legitimate reasons. Additionally, we may keep your data in an anonymized form for research and analysis.

YOUR RIGHTS

We make every effort to ensure that the personal data we handle is accurate and, when needed, kept up to date. If we find that any of your personal data is incorrect based on the purposes for which it is processed, we will either correct it or delete it. You can easily access, correct, and update your personal data using the features available on the Platform. If you wish to withdraw your previously given consent, please reach out to us using the contact details provided below, and include “for withdrawal of consent” in the subject line. We may need to verify your request before proceeding. Keep in mind that withdrawing your consent won’t apply retroactively and will follow the guidelines set out in this Privacy Policy, the related Terms of Use, and applicable laws. Withdrawing your consent may affect your access to the Platform or limit certain services that rely on that information.

CONSENT

When you access our Platform or share your information with us, you agree to the collection, use, storage, and processing of your data as outlined in this Privacy Policy. If you provide personal data about others, you confirm that you have the necessary authority to do so and allow us to use that information in line with this Privacy Policy. By sharing your personal data on our Platform or through any affiliated platforms, you give us permission (including our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) to reach out to you via SMS, instant messaging, calls, or email for the purposes described in this Privacy Policy. You can withdraw your consent at any time by contacting the Grievance Officer using the details below. Please include “Withdrawal of consent for processing personal data” in your email subject line. We will verify your request before taking action. Keep in mind that withdrawing consent will not apply retroactively and will follow the guidelines of this Privacy Policy, related terms of use, and applicable laws. If you choose to withdraw your consent, we may limit or deny access to services that require that information.

CHANGES TO THIS PRIVACY POLICY

We encourage you to review our Privacy Policy from time to time for any updates. Our practices regarding information may change, and we will keep you informed of significant updates by noting the last updated date, posting a notice on our Platform, or sending you an email when required by law.

GRIEVENCE OFFICER

In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

Mr. Hakeem Ajmal

Designation: Manager – CC – Social Media
DUKU/Globistic enterprises private limited 
18/829 Thalangara Shopping Centre, 
Chandragiri Road, Kasaragod, 
Kasaragod Kerala – 671121, India

Contact us: care@duku.co.in
Phone: +91 8111 8086 00
Time: Mon – Fri (9:00 – 18:00)

Customer Support: You can reach our customer support team to address any of your queries or complaints by clicking the link,